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The CarePathOnLine Support Center is part of the CarePath Health Information Service provided by DIANON Systems, a subsidiary of Laboratory Corporation of America. DIANON Systems is responsible for the information provided on this Web site. We have created this privacy policy because we respect your right to keep personal information private. This statement explains our practices for collecting and using information from this Web site.
Our Guiding Principles
We recognize that a person’s health status is among the most personal of all issues, and we believe that information about your health should remain private unless you choose to share it. In keeping with this belief, our Web site gives you access to all of its information and resources without requiring you to provide any personal information about your health. The only information that CarePathOnLine may obtain about you is that which you choose to provide.
In some cases, we may need personal information (such as your e-mail address) in order to inform you about new content or services on CarePathOnLine or to provide customized information upon your request. In these cases, we will ask explicitly for the information we need to fulfill your request, and you will always have the option not to provide it. We will never willfully disclose personally identifiable information that you have provided (such as your name or e-mail address) to any third party without first receiving your permission.
Only statistical information about our visitors as a group (for example, the average number of Web pages viewed, the most popular pages on our site, etc.) may be shared with a third party. Information you may have provided to us that identifies you personally will not be shared at any time without your prior permission.
We are committed to protecting your privacy and have developed the following practices and policies to safeguard it.
The Information We Collect
At various places on our Web site, you may be asked to provide your name, address, or e-mail address. We refer to this type of information as “personal information” because it could be used to identify or contact you. We pledge not to use any personal information for any other purpose than that for which you provide it. We will not share your personal information with anyone without first receiving your permission.
When personal information is combined with information about your health or medical status, we refer to it as “health-related personal information.” CarePathOnLine provides anonymous access to our Web site and does not ask for or collect any health-related personal information.
Contact Us
We want to make our Web site as helpful as possible to you, your family, and your health care team as you make important decisions about your health care. You may choose to help us by sharing your comments about our Web site and your suggestions for enhancements. The Visitor Survey provides a quick, easy way for you to do this, or you may choose to communicate with us via e-mail by sending Questions or Comments. Neither method requires you to provide personal information. If you choose to provide your name and/or e-mail address, we will safeguard this personal information as explained in this policy. CarePathOnLine stores feedback that users send us. It is used to administer and refine the CarePathOnLine service and, at times, may be shared with CarePathOnLine partners, either in aggregate form, which cannot be traced to an individual user, or with personal information (such as visitors’ names and e-mail addresses) removed.
E-mail Notification of New Information or Services
We add new information and services to this Web site on a regular basis. You may choose to provide your e-mail address so that we may inform you of these enhancements. If you do, we will safeguard your e-mail address as explained in this policy and will not use it for any other purpose.
Site Visitor Information
We are always looking for ways to serve you better and improve the offerings on our Web site. Our Web servers automatically collect Web site usage information from you when you visit this site, including your IP address. An IP address is a number automatically assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allows computers and servers to recognize and communicate with each other. Web site usage information helps us diagnose problems that may occur from time to time with our service and tells us how our visitors use and navigate our Web site, including the number and frequency of visitors to each Web page, and the length of their stays. We use this information in aggregate form (it cannot be traced to an individual user) to administer our site and to improve the “look and feel” of our site for our users. CarePathOnLine may also use IP addresses to block access to our site for visitors who refuse to comply with our policies or who threaten our service, our site, our visitors, or others.
Cookies
A “cookie” is a numeric code that a Web site transfers to your hard drive for record-keeping purposes. Some cookies are stored only for the duration of a single browser session (such as a single visit to this Web site), while others may persist across sessions. Every computer is assigned a different cookie by CarePathOnLine, but our cookie does not contain or collect your name or other personal information. CarePathOnLine uses cookies to help us track the level of interest in different features on this site and to compile anonymous data that can help us improve its content.
Your browser software can be set to reject cookies, including cookies from this site. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. Rejecting our cookie will not affect your ability to access the information or resources provided by CarePathOnLine.
Our cookies are completely anonymous. If you accept our cookie, we want you to know that we will never link the cookie to any personal information you may have provided. In addition, we do not allow other sites or third parties to use our cookies.
How We Use Your Personal Information
CarePathOnLine constantly seeks new ways to serve you better. We monitor visitor traffic patterns on our site and try to analyze what our visitors like and dislike about our current offerings so we can design better services for you.
We pledge that we will not use or disclose any personal information you provide to an unrelated third party without your express permission, except as explained below. You should know that there are circumstances when, in the ordinary course of business, we will share some information about you with a related third party:
- CarePathOnLine may share aggregate statistical information regarding traffic patterns and site usage with our business partners and sponsors. There is nothing in this information that could be used to identify or contact you.
- CarePathOnLine may, from time to time, contract with vendors to provide specific services such as Web hosting, data analysis, data storage, e-mail processing, or technical support. CarePathOnLine requires its vendors to adhere to our confidentiality standards and will not permit a vendor to use our visitor information for any purpose.
We will not disclose your personal information to an unrelated third party for any purpose without first getting your express permission.
In certain limited circumstances, CarePathOnLine may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. In the event that we are compelled to disclose personal information to a third party, we will notify affected users, unless doing so would violate the law or court order. CarePathOnLine also reserves the right to cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behavior that is illegal or harmful to other CarePathOnLine users.
Our Relationship to Third Parties
CarePathOnLine features links to other Web sites that we believe you might find useful. We have reviewed these sites and have done our best to list only reputable sites with sound business practices. However, it is important for you to understand that we do not influence or control these external Web sites, and we are not responsible for their privacy practices. We will notify you when you are leaving our site. Your activity on external Web sites is covered by the privacy policy of those sites.
We encourage you to read the privacy policy of each site you visit that collects information or asks you to disclose personal and/or health-related personal information.
The statements in this privacy policy apply solely to information collected on CarePathOnLine
Our Children’s Policy
CarePathOnLine recognizes that certain sections of our site may feature information of particular interest to children under the age of 13. In fact, some sections of our site, such as the Children’s section of the Family Room, have been created specifically to help young users better understand complex health issues that they or their family members may face. This information is available to all users on an anonymous basis, just as it is in other areas of our site. To protect user privacy, no personal information is collected.
CarePathOnLine does not request or collect personal or health-related personal information about visitors to the Children’s section of the Family Room, to include our under-13 users. However, we may use information about users’ visits to the Children’s Section to create aggregate data that may be shared with third parties. Aggregate data cannot be traced to an individual user.
Our Security Measures
CarePathOnLine wants any personal information you choose to provide to us to remain as secure as reasonably possible. Personal information obtained from visitors to this site is stored on a server that is physically separate from the one that contains the rest of the CarePathOnLine content. The server is protected by firewalls that meet or exceed industry standards to prevent intruders from gaining access to the data they contain.
Although we will make every reasonable effort to protect personal information from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information or that thieves will find a way to thwart our security systems.
Changes in Our Privacy Policy
CarePathOnLine reserves the right to change the terms of this privacy policy at any time by posting revisions to this Web site. If we ever decide to use personal information or health-related personal information in a manner different from that stated at the time it was collected, we would notify you by e-mail. You will be given the choice at that time to “opt-in” for any additional uses or disclosures of your personal information that you made available to us prior to the change in our policy.
Contacting Us
If you have questions about this privacy statement, the practices of the site, or your dealings with this site, you may contact us:
- Via our web interface: Questions or Comments
- Via e-mail: feedback@carepathonline.com
- Via postal mail:
Director
CarePath Health Information Service
200 Watson Boulevard
Stratford, CT 06615
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